Toys R Us bad customer service at Ikano Power Centre

After Blog out the Toys R Us bad customer service at Ikano Power Centre, Malaysia...

There is a reply from the HK customer service department:

Dear Ms Lee

Thank you for your complaint. We are looking into the incident you brought up. Please allow us some time to investigate into details. We will get back to you by mid of next week.

Regards

Customer Service Dept

Hong Kong

I had send in the same complain letter to Toys R Us in Malaysia, HK, and US. Only HK customer service department responded...